Effective Date: January 1, 2026

1. Introduction

Welcome to ZigZag Spain ("we," "us," "our"). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website www.zigzagspain.com or use our services. By accessing or using our website, you agree to the terms of this Privacy Policy.

2. Information We Collect

2.1. Personal Information. We may collect personal information that you provide directly to us, including but not limited to:

• Name

• Contact details (email address, phone number)

• Address

• Passport details (for travel arrangements)

• Dietary requirements

• Payment information

• Emergency contact information

2.2. Usage Data. We may also collect information about your interactions with our website, including:

• IP address

• Browser type and version

• Device identifiers

• Pages visited, time and date

• Time spent on pages

• Cookies and tracking data

2.3. Cookies and Tracking Technologies. We use cookies and other tracking technologies to enhance your experience on our website. You can manage or block cookies through your browser settings.

3. How We Use Your Information

We use the information we collect for various purposes, including:

• Processing and managing your bookings

• Communicating with you regarding your travel arrangements

• Providing customer support

• Improving our website and services

• Complying with legal requirements

• Preventing fraud or misuse

4. Sharing Your Information

We may share information with:

• Services Providers: Third parties who provide services on our behalf, such as accommodation partners, transportation companies, and payment processors.

• Legal Authorities: If required by law, to comply with legal processes, or to protect our rights and the safety of others.

We do not sell or share your personal information for marketing purposes.

5. Data Security

We implement reasonable technical and organizational measures to protect your data. However, no method of transmission over the internet or electronic storage is 100% secure.

6. Data Retention

We keep your information only as long as necessary for:

• Booking and travel purposes

• Legal and tax compliance

• Security and fraud prevention

Data is deleted securely when no longer needed.

7. Your Rights

If you reside in California, or depending on your location and applicable laws, you may have the right to:

• Know what personal information we collect

• Access your personal information

• Delete your personal information

• Correct inaccurate personal information

• Opt-out of the sale or sharing of personal data (we do not sell data)

• Limit use of sensitive personal information

• Non-discrimination for exercising privacy rights

California residents may have additional rights regarding the collection and use of their personal information under CCPA/CPRA.

To exercise these rights, please contact us at zigzag@zigzagspain.com. We may verify your identity before fulfilling your request.

8. Do Not Sell or Share My Information

Although we do not sell your data, California law requires us to provide this notice. To request information about data sharing or to opt-out (if applicable), contact us at: zigzag@zigzagspain.com.

9. Cookie Policy

We use cookies to:

• Improve website functionality

• Analyze website traffic

• Personalize your experience

You may disable cookies through your browser, but some features may not work properly.

10. Children's Privacy

We do not knowingly collect data from children under 16 without parental consent. If we learn that a minor's information was collected, we will delete it.

11. Changes to This Privacy Policy

We may update this Privacy Policy occasionally. Changes will appear on this page with a revised effective date.

12. Contact Us

For questions, concerns, or to exercise your privacy rights, please contact us at:

ZigZag Spain
Email: zigzag@zigzagspain.com

Privacy Policy